上海钛腾计算机科技有限公司

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Service Support

Software system depends on technical support from the supplier, Tatium sincerely provides the customers with the following service:

1. Phone Service
Provide prompt after-sales technical service & support on the phone within 8 work hours (8:30—17:30); If there is any problem with the software system, customers may call the hot line to communicate with our professional service personnel focusing on the problem details, and we will offer you the practical solution at the earliest time.

2. E-mail Service
Provide prompt after-sales technical service & support through E-mail within 8 work hours (8:30—17:30); customers may directly send those problems and abnormal situation of their system to technician of Tatium by e-mail. When receiving relative information, the technician will immediately associate various internal resources in Tatium and reply to the customer at earliest time to ensure to give customers with practical and prompt service.

3. Paid Site-maintenance Service
It is composed of well-trained professional engineer teams. In the event of serious problems and emergency during software application, which can not be solved through phone call and/or E-mail, Tatium would appoint the technician for the site service. According to the requirements of customer, Tatium technicians would go to the site where the equipment trouble exists and provide timely and effectively the technical service which should be paid accordingly.

Site-maintenance service causes higher cost to customer and such kind of service is not recommended; nearly all problems could be solved through distance service thanks to the current advanced software and communication methods.

4. Software-training Service
Including: IT backgrounding training, client business training, site training, distance training, training on coming clients. Main training contents: basic knowledge of network, primary introduction of product function of Tatium, installation of Tatium products and data base, system commissioning, and application of system function.